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Frequently Asked Questions about Log Book servicing

To help you understand Log Book servicing and learn more about D & D Mechanical & 4WD in Goolwa, please read the questions and answers below:

What is a Log Book Service?

A log book service is your car being serviced according to your cars manufacturer specifications. This involves replacing and checking components and fluids that the manufacturer recommends need changing or replacing at regular intervals.

Why do I need a Log Book Service?

A log book service is important! It helps maintain your cars warranty and keeps your car happy and healthy - extending the life of your vehicle! It also reduces repair costs in the future and helps keep a good history of work done to the vehicle, improving better resale in the future.

What happens if I miss a Service?

It's important to service on time - Missing services can create a bigger bill for you at your next service, especially if you have missed crucial components or fluid replacements or any ongoing underlying problems that need to be resolved asap

Do you have Loan cars and how much do they cost?

We no longer offer loan vehicles. We can however, organise a taxi service at your expense.

Will I lose my New Car Warranty if I don't go back to the dealer?

No.  There is no requirement under the Australian Consumer Law for a vehicle to be serviced by an authorized dealer in order for the consumer guarantees and manufacturer’s warranty to apply, provided the service is accordance with the specified requirements by a qualified mechanic or service centre. D & D Mechanical & 4WD is fully qualified to service new vehicles. We have more information on this for you in our article. Please click here.

I have lost my Log Book, do I need it?

We can issue you with a new log book and with your records on file, we won't lose track of the services and requirements your vehicle needs

Do you provide Digital reports for the work you have done? or a digital report of what's wrong with my car?

With every vehicle that comes in to our Goolwa workshop, a job card is created for our technicians to fill out. They are able to write specific details including times they worked on your vehicle, car parts, work done, servicing reminders, vehicle details, what needs replacing, monitoring and much more! When the car service or repair is complete, that job card which has been entered into our system digitally will be printed out for you as an invoice with all the information you need. We can also email it to you upon request.

How long will the service take?

Depending on the make of your vehicle and what parts are required, car services can take between 1 to 2 hours. Generally speaking we love having your car for the whole day! With each service we do a full 65 point check over your vehicle. Allowing us to have your car for the day, provides us with enough time to order in parts and replace components that require urgent attention!

How much will my service cost?

Depending on the make and model of your vehicle and which service it is up to or what parts are required this will vary. We can provide you with a quote at time of booking. If we detect any urgent safety issues, we will call you to discuss, provide a quote and with your approval make repairs.

How can I pay for my Service?

D & D Mechanical & 4WD accepts payment of invoices by Cash, Credit Card, EFTPOS

When are you Open?

D & D Mechanical & 4WD are open Monday to Friday 7:30AM to 5:00pm in Goolwa. We are not open on weekends.

What is the earliest time I can bring my car in?

As we are open at 7.30am you are welcome to drop off your car early.

Can I drop off my car after hours?

Yes, you can drop off your vehicle after hours. We have a secure key drop off box. When you make a booking please advise you will be dropping off after hours.

Can I collect my car after hours?

Once payment has been made, we can arrange after hours pick up.

Can you pick up my car from home?

Yes, in some circumstances we can offer this. Please call us to discuss.

What happens if something is not right after my car service?

Clients of D&D Mechanical and 4WD are protected by the Repco Nationwide Warranty that covers its parts and labour for 12 months or 20,000ks. This will be honoured at any Repco Authorised Service Centre in Australia. We take great pride in our work, but if something doesn't seem quite right then let us know immediately. Plus you have the added assurance of our REPCO Nationwide Warranty if you find yourself out of town.

Will you give me reminders when my next sercive is due?

After completion of your service, your invoice will advise when your next service is due or we can send out reminder letters in the post.

Can my car be serviced at the same time it is repaired?

Yes most definitely, however, please advise us in advance so we can allocate additional time for the service and make sure you can get your car back same day (subject to the repair).

How do I book in a Service?

To book in a car service, inspection or repair at D & D Mechanical & 4WD please use our easy online booking form, call us or visit our workshop during business hours or send us a message via our Facebook page.

How often should I really service my car?

Ideally, we recommend every 5,000kms to 7,000kms to keep your car working at it's best.

I don't drive much, do I still need a service?

If you want the best life out of your vehicle, it is essential still to keep on top of maintenance. Like most things, fluids still have an expiration date before they become yucky! So it's important, even if your not reaching the Kilometres in your car, to service your car in the recommended month that it is due.

Can you fix other things while my car is being serviced?

We can! With each service, we do a full 65 point check, this covers a big range from your battery, lights and wipers to your oils, suspension and vehicle operation. We do a full report and can advise you on what needs replacing. If we find any issues we'll contact you straight away, provide a quote and give you the option of ordering and replacing those parts the same day.

Do you check my brakes during a service?

The most important thing to us, is your safety on the road. With every service, it is mandatory for us to put every vehicle on our Safe-T-Stop machine to test it and ensure that your brakes are working to their full capacity! We then print off these results and add them to your invoice.

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